Contact Us
We're here to help! Whether you have a question about a game, a query about a payment, or just need a hand with something on the site, our dedicated UK-based support team is ready to assist you. Before you reach out, we recommend having a quick look at our comprehensive FAQ page, as the answer to your question might already be there.
Our Contact Channels
We've streamlined our support to provide the fastest and most efficient help possible. Here are the best ways to get in touch.
Live Chat: The Fastest Way to Get Help
For urgent queries, our Live Chat service is your best bet. You can connect with a real support agent in real-time to get your issue sorted quickly.
- Hours of Operation: 8:00 AM - 11:00 PM GMT, 7 days a week.
- Best for: Quick questions, payment queries, bonus help, and technical support.
- How to Access: You can find the Live Chat icon at the bottom corner of the screen when you are logged into your account.
Email Support: For Less Urgent Queries
If your question isn't urgent, or if it requires you to send documents or detailed information, email is a great option. We aim to respond to all emails within 24 hours, but it's often much faster.
- Email Address: [email protected]
- Best for: Verification documents, detailed account queries, complaints, and feedback.
Before You Contact Us
To help us solve your problem as quickly as possible, please have the following ready:
- Your Username: This helps us find your account instantly.
- A Clear Description: Tell us exactly what the issue is. If it's about a specific game or bet, include the name and the time it happened.
- Screenshots: If you're seeing an error message, a picture is worth a thousand words! A quick screenshot can be incredibly helpful for our technical team.
Complaints Procedure
We take all complaints very seriously. If you are unhappy with any aspect of our service, please contact us via email with the subject line "Complaint". We have a dedicated internal procedure to handle these issues fairly and promptly. For more information, please see our Terms & Conditions.
Our Office
While we primarily offer support online, we are a real company with a real address in the UK.
Cazeus Entertainment Ltd.
125 Finsbury Pavement
London, EC2A 1NQ
United Kingdom
Please note that we do not offer customer support services at our corporate office address. All support queries must be directed through our online channels.