Responsible Gaming: Our Commitment to You
Let's talk about something incredibly important. Gaming should be fun. It's a form of entertainment, a way to unwind, and a source of excitement. But for a small number of people, it can stop being fun and become a problem. At Cazeus, we take our responsibility to you, our players, extremely seriously. This isn't just about ticking a legal box; it's about fostering a safe and sustainable environment where you can play with confidence and stay in control.
Our Philosophy: Play Well
Our entire approach to responsible gaming can be summed up in two words: Play Well. This means providing you with the knowledge, tools, and support you need to manage your gaming habits effectively. We want you to enjoy our platform for the right reasons and for the long term. This page is your guide to all the resources we provide to help you do just that.
Tools to Keep You in Control
We provide a full suite of easy-to-use tools that are accessible directly from your account dashboard. We strongly encourage all players to familiarise themselves with these features.
Deposit Limits
This is your first and best line of defence for managing your budget. You can set daily, weekly, and monthly deposit limits. Once you hit your limit, you won't be able to deposit any more funds until the period resets. It’s a simple but incredibly effective way to ensure you never spend more than you can afford.
Reality Checks
It's easy to lose track of time when you're having fun. A Reality Check is a pop-up reminder that you can set to appear after a certain period of continuous play (e.g., 30 minutes, 1 hour). It will show you how long you've been playing, as well as your total wins and losses for that session. It gives you a moment to pause, reflect, and decide whether to continue playing or take a break.
Cool-Off Periods
If you feel like you need to take a short break from gaming, a Cool-Off period is the perfect tool. You can lock your account for a period ranging from 24 hours up to 6 weeks. During this time, you will not be able to log in or deposit, and you will not receive any marketing materials from us.
Self-Exclusion
For those who feel their gambling is becoming a serious problem, Self-Exclusion is a more formal and longer-term step. You can choose to exclude yourself from Cazeus for a period of 6 months, 1 year, or up to 5 years. This action is irreversible for the chosen period. During self-exclusion, your account will be closed, and we will take all reasonable steps to prevent you from opening any new accounts.
We also strongly recommend that if you are considering self-exclusion, you should also register with GAMSTOP. GAMSTOP is a free, independent service that lets you put controls in place to restrict your online gambling activities with all licensed British operators.
Recognising the Signs
It can be hard to know when fun stops and a problem starts. If you're worried about your own gambling or that of someone you know, ask yourself these questions honestly:
- Are you spending more money or time gambling than you can afford?
- Are you chasing your losses, trying to win back money you've lost?
- Has gambling stopped being fun?
- Are you lying to friends or family about the extent of your gambling?
- Are you borrowing money to fund your gambling?
- Is gambling affecting your work, studies, or relationships?
If you answered 'yes' to one or more of these questions, it may be time to seek help.
Where to Find Help and Support
You are not alone, and there is free, confidential, and non-judgmental help available. We proudly support and recommend the following UK-based organisations:
- BeGambleAware.org: An independent charity that provides information to help people make informed decisions about their gambling. They offer advice and direct people to sources of support. Visit them at www.begambleaware.org.
- GamCare: The leading provider of information, advice, and support for anyone affected by problem gambling in Great Britain. They operate the National Gambling Helpline. You can call them for free on 0808 8020 133 or visit www.gamcare.org.uk.
- GAMSTOP: A free service that enables you to self-exclude from all online gambling companies licensed in Great Britain, in a single step. Register at www.gamstop.co.uk.
Protecting Minors
It is illegal for anyone under the age of 18 to gamble. Cazeus uses strict verification systems to prevent underage access. We also encourage parents to be proactive by installing filtering software on shared family computers. Services like Net Nanny and CyberPatrol can block access to gambling sites.