Terms & Conditions

Last Updated: 30 July 2025

Alright, let's get this out of the way. We know nobody enjoys reading the Terms and Conditions. It's the digital equivalent of the instruction manual you never look at. But this is important. These terms form a legally binding agreement between you (the Player) and us (Cazeus Entertainment Ltd.). We've tried our best to write them in plain English, so you know exactly what your rights and responsibilities are. Please read them carefully.

1. Introduction & Your Agreement

1.1. By registering an account and using our website, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions, our Privacy Policy, and any specific bonus or promotion rules.

1.2. If you do not agree with any part of these terms, you must not use our services.

1.3. We are Cazeus Entertainment Ltd., licensed and regulated in Great Britain by the Gambling Commission under account number [insert real account number here].

2. Your Account

2.1. Eligibility: To open an account, you must be at least 18 years of age and a resident of the United Kingdom. It is your responsibility to ensure you meet these criteria.

2.2. One Account Per Person: We operate a strict policy of one account per person, household, and IP address. Opening or attempting to open multiple accounts will be considered fraudulent and will result in the closure of all associated accounts and the potential voiding of any winnings.

2.3. Accuracy of Information: You must provide accurate and truthful information during the registration process. It's crucial that your name, address, and date of birth match your official documents. Failure to do so may result in account closure.

2.4. Account Security: You are responsible for keeping your username and password confidential. Any activity on your account will be considered valid if your username and password have been entered correctly.

3. Deposits and Withdrawals

3.1. Deposits: Funds can only be deposited from a payment method that is registered in your own name. Depositing with a third-party card or account is strictly prohibited.

3.2. Withdrawals: We will process withdrawals back to the same payment method used for depositing wherever possible, in line with anti-money laundering regulations. We aim to process all withdrawal requests within 24 hours, but processing times may vary depending on the payment method and any required verification checks.

3.3. Verification (KYC): We are legally required to verify your identity. We may request documentation (such as a passport or utility bill) at any time, particularly before processing your first withdrawal. This is a standard security procedure. Failure to provide satisfactory documents will result in delays and potential account suspension.

4. Bonuses and Promotions

4.1. All promotional offers are subject to their own specific terms and conditions, which will be made clear at the time of the offer.

4.2. Welcome bonuses are strictly limited to one per person. Abusing this rule by creating multiple accounts is considered bonus abuse.

4.3. Most bonuses come with a wagering requirement. This is the amount you must bet before the bonus funds are converted to withdrawable cash. You must meet these requirements before attempting to withdraw.

4.4. We reserve the right to amend, suspend, or cancel any promotion at any time without prior notice.

5. Prohibited Activities

5.1. The following activities are strictly prohibited and will result in immediate account closure and potential legal action:

• Fraudulent activity of any kind.
• Using our services if you are under the age of 18.
• Using software aids, bots, or any form of artificial intelligence.
• Exploiting any bug, error, or loophole in our software.
• Colluding with other players to gain an unfair advantage.

6. Responsible Gaming

6.1. We are committed to providing a safe gaming environment. We provide a range of tools to help you stay in control, including deposit limits, reality checks, and self-exclusion. We strongly encourage you to use them.

6.2. For more information and access to support organisations, please visit our dedicated Responsible Gaming page.

7. Complaints and Disputes

7.1. If you have a complaint, please contact our customer support team first. We will do our best to resolve the issue promptly and fairly. You can find our details on the Contact Us page.

7.2. If you are not satisfied with the outcome of our internal complaints procedure, you have the right to escalate the dispute to an independent third-party Alternative Dispute Resolution (ADR) service. We use the Independent Betting Adjudication Service (IBAS) for this purpose.

8. Limitation of Liability

8.1. We provide our services on an "as is" basis and do not guarantee that the site will be available or error-free at all times.

8.2. Our liability is limited to the amount of your stake or the amount of any funds in your account, whichever is greater.