Our Privacy Policy

Last Updated: 30 July 2025

We know that privacy policies can be dense, jargon-filled documents that are a real snoozefest to read. We get it. But this is important stuff. This policy is our commitment to you about how we handle your personal data. At Cazeus, protecting your privacy isn't an afterthought; it's fundamental to how we operate. We are fully compliant with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

Our goal here is to be as transparent as possible, explaining in plain English what we collect, why we collect it, and how we keep it secure.

1. Who We Are

We are Cazeus Entertainment Ltd., the company that owns and operates this website. For the purposes of data protection law, we are the "data controller" of your personal information.

2. The Information We Collect

In order to provide you with our services and comply with our legal obligations, we need to collect certain information. We've broken it down into categories:

• Identity Data: Your full name, date of birth, and gender.
• Contact Data: Your residential address, email address, and telephone number.
• Financial Data: Details about your payment methods, such as encrypted debit card information and transaction history. We never store your full card number.
• Verification Data: Documents you provide for our KYC (Know Your Customer) checks, such as copies of your passport or utility bills.
• Technical Data: Information about your device and browser, including your IP address, device type, and operating system.
• Usage Data: Information about how you use our website and app, such as the games you play, the bets you place, and the promotions you use.

3. How and Why We Use Your Information

We don't collect data for the sake of it. Every piece of information has a specific, legitimate purpose. Here's a breakdown:

• To Set Up and Manage Your Account: We use your identity and contact data to create your account and communicate with you.
• To Comply with Legal Obligations: This is a big one. We use your identity and verification data to check you are over 18 and to meet our anti-money laundering and fraud prevention duties.
• To Process Payments: We use your financial data to handle your deposits and, more importantly, your withdrawals.
• To Improve Our Service: We analyse technical and usage data to understand what's working on our site, fix bugs, and develop new features that you'll love.
• To Personalise Your Experience: We may use your usage data to recommend games or promotions that we think you might enjoy.

4. Who We Share Your Data With

We will never sell your data to third parties. That's a promise. However, we do need to share it with a few trusted partners to make our service work. These include:

• Identity Verification Services: To carry out our mandatory age and identity checks.
• Payment Processors: To securely process your deposits and withdrawals.
• Game Providers: To allow you to play their games through our platform.
• Regulatory Bodies: We may be required to share information with bodies like the UK Gambling Commission or the police as part of our legal duties.

All our partners are bound by strict data protection agreements to ensure your information remains secure.

5. Data Security

We take the security of your data extremely seriously. We use a range of technical and organisational measures to protect it, including:

• SSL Encryption: All data transmitted between your device and our servers is encrypted.
• Access Controls: Strict internal controls limit who within our company can access your personal data.
• Secure Servers: Your data is stored on secure servers with robust physical and digital security.

6. Your Data Protection Rights

Under UK GDPR, you have rights over your personal data. You have the right to:

• Access the personal information we hold about you.
• Rectify any inaccurate information we hold.
• Erase your personal data in certain circumstances.
• Restrict the processing of your data.
• Data Portability to receive your data in a machine-readable format.
• Object to us processing your data.

To exercise any of these rights, please contact our Data Protection Officer.

7. Cookies

We use cookies to help our website function and to improve your experience. Some are essential for the site to work (like keeping you logged in), while others help us analyse site traffic. For full details, please see our dedicated Cookie Policy page.

8. Changes to This Policy

We may update this policy from time to time. If we make any significant changes, we will notify you by email or through a notice on our website.

9. How to Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, you can contact our Data Protection Officer (DPO) by emailing: [email protected].